Ticket terms and conditions

All persons visiting The Monument to the Great Fire of London are subject to the following terms and conditions.

A Ticket refers to entrance to The Monument to the Great Fire of London.

Ticket holders are referred to in these terms and conditions as ‘Visitors’.

1. Opening times

1. The Monument is open daily from 09:30 to 13:00 and 14:00 to 18:00 (last admission at 12:30 and 17:30).
2. The Monument is closed from 24 to 26 December.
3. The Monument is open from 10:00 on 1 January.
4. Visitors should refer to www.themonument.org.uk for up-to-date opening times.

2. Tickets  

1. A range of Tickets may be purchased from the ticket office at The Monument on the day of the visit.  
2. One Ticket purchased entitles one-person entry on a single occasion. Once Visitors have left The Monument, they will need to purchase a new Ticket to re-enter.
3. Where Ticket prices vary according to age the following provisions apply:
   1. A person aged 16 years or older is classed as an adult  
   2. A person aged 5 to 15 years is classed as a child
4. For children under 5 years no admission fee will be charged.
5. Children under the age of 16 must be accompanied by an adult.
6. The price of Tickets may vary from time to time and the prices advertised are not guaranteed.

3. Refund policy

1. All Ticket types are non-refundable.  

4. Health and safety

1. As necessary, staff will communicate certain health and safety procedures to Visitors to which they must adhere.  
2. In the event of a security of safety incident, Visitors must co-operate with staff who will direct them to the nearest refuge point. Re-entry will be permitted once it is safe to do so upon production of a valid Ticket.  
3. Failure to co-operate with these communications may result in the refusal of re-entry.  

5. Visitors' conduct and behaviour

1. The right is reserved to refuse entry to or expel any Visitor who fails to observe these conditions or whom staff consider likely to affect the safety or enjoyment of any other Visitor or member of staff.

6. Security

1. Visitors will be asked to submit to a search of their person or belongings and anyone refusing to submit or found to be in possession of unsuitable items will be denied entry or removed.  
2. Monument staff will permanently confiscate any illegal items and inform the police.  
3. Illegal items include but are not limited to knives with a blade of more than three inches; CS, pepper spray or any other incapacitant spray; firearms; tasers; imitation firearms, deactivated firearms and air rifles.  
4. The Monument reserves the right to confiscate any items that it classes as prohibited or discretionary. Visitors may reclaim these items at the end of their visit.  
5. Prohibited items include but are not limited to climbing or abseiling equipment; banners or placards; large quantities of accelerant; fireworks or other types of explosives; knives with a folding blade three inches or less that does not lock; items which could be used to deface the building; alcohol intended to be consumed within the building; practical joke items including smoke bombs, stink bombs. Open drink containers that cannot be sealed such as coffee cups.
6. Discretionary items include but are not limited to folding pocket type knives and small fruit knives with a blade up to three inches that does not lock; karabiners. Closed bottles of alcohol, any glass items.
7. Wheeled suitcases and bags larger than 45 x 35 x 20cm are not permitted inside The Monument. Visitors may take bags no larger than 35 x 25 x 15 cm upstairs in The Monument. Staff may ask Visitors to carry these bags at their side or on their front to avoid damaging the walls when passing other Visitors. Bags larger than 35 x 25 x 15cm must be left in the designated bag storage area at the bottom of the staircase. Please be advised that bags are left at Visitor’s own risk and we recommend that Visitors do not leave any valuable items in the bag storage area.
8. Visitors must keep their personal belongings with them at all times. The Monument cannot accept responsibility for the loss, theft or damage to any personal belongings.  
9. The Monument is live monitored by CCTV. CCTV is managed by the City of London Corporation (+44 (0)20 7940 3975). Information about our CCTV can be found online at www.themonument.org.uk  
10. Tickets are only for the personal use by the purchaser and their party.
11. No Ticket shall be transferred to or used by a third party unless permission is obtained from The Monument.
12. No Ticket shall be used for advertising, promotions, contests, competitions, or sweepstakes, unless permission has been obtained in advance from The Monument.
13. The Monument reserves the right to cancel Tickets if there is any resale or attempted resale of Tickets. 

7. Photography and filming

1. All Visitor filming and photography is for personal use only.  
2. Permission to carry out commercial or promotional filming or photography should be sought, in the first instance, from the City of London Film Team.  
3. From time-to-time photography or other recording may be carried out at The Monument and any images or recordings thereby may feature Visitors. Images may be used by the City in connection with advertising, promotions or monitoring and Visitors acknowledge that the copyright of such images rests with the City and/or any authorised third party.  
4. When photography or other recording occurs, signs will be placed around The Monument to alert Visitors. Visitors who do not wish to appear in any imagery should make themselves known to staff. Please see our privacy policy at www.themonument.org.uk/legal/privacy for more information.  

8. The City of London’s obligations

1. The Monument is owned, funded and managed by the City of London.
2. Visitors are reminded that from time-to-time parts of The Monument may be closed and certain exhibits may be removed for maintenance or for technical reasons. Tickets will not be refunded, and no compensation will be paid in the event of such closures or removals.
3. The City will use its reasonable endeavours to keep The Monument open and operational during published opening hours but reserves the right to close The Monument on any given day, whether for security or any other reason, without notice.
4. In the event of such closure, any Tickets issued for use only on the day of closure will be exchanged or refunded by staff at the price paid for them, but no further compensation will be paid.

9. Exclusion of liability  

1. The City accepts no liability for any accident, damage or injuries to visitors suffered in any way at The Monument. Visitors attend at their own risk.