Covid-19 update & FAQs

The Monument is temporarily closed

Following guidance from the UK Government about Covid-19, The Monument is temporarily closed to visitors until summer 2020.

We continue to monitor the situation closely. Please continue to check this page for further information and updates.

We thank you for your patience and understanding during this time.


Can I get a refund for my ticket to The Monument due to the situation with Covid-19?

Your ticket is valid for 12 months from the date of purchase so you can visit us later in the year if you prefer. However, if you are unable to move your visit, you are entitled to a refund. Please send your refund request to and we will reply to you within 5 working days.

Our group is planning to visit The Monument in summer, will I be able to visit?

We hope to be open in summer for visitors. However, please visit the website closer to the date of visit for the latest information.

I have booked a ticket through a third-party agent, can I still get a refund?

If you have booked a ticket through a third-party agent, please contact them directly.